Guest services

Complaints Book

In accordance with Peru's Consumer Protection Code, our virtual Complaints Book is available to you. Once submitted, you will see your complete form to print or save as PDF.

Complaints Book

Complaint form

Date: Wednesday, October 14, 2026
No.: Assigned on submission
Company name: GTR del Perú S.A.C.
RUC (tax ID): 20614981858
Establishment address: Psj. Ramón Castilla Mz. N Lote 2, Casma, Áncash

Fields marked (*) are required.

1. Consumer identification

Full name

Home address

ID type

ID number

Phone (optional)

We will send our reply to your claim or complaint to this address.

I am under 18

Parent or legal guardian

Full name of your representative.

2. Product or service purchased

Purchased

Service Product

Amount claimed (S/) (optional)

Description

3. Complaint details and consumer request

Type

Claim (reclamo)Dissatisfaction related to the products or services. Complaint (queja)Dissatisfaction not related to the products or services, or discontent with the customer service received.

Details

Your request

4. Supplier's remarks and actions taken

Pending: the supplier will record its reply here.

Claim (reclamo): Dissatisfaction related to the products or services.
Complaint (queja): Dissatisfaction not related to the products or services, or discontent with the customer service received.
Filing a claim does not prevent you from using other dispute resolution channels, nor is it a prerequisite for filing a complaint with INDECOPI.
The supplier must reply to the claim or complaint within a non-extendable period of no more than fifteen (15) business days.

I declare that the information provided is true and I accept the Privacy Policy for handling my claim or complaint, in accordance with Law No. 29733.

Consumer Protection and Defense Code (Law No. 29571) and Complaints Book Regulations (Supreme Decree No. 011-2011-PCM, as amended).